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A1 strives to ensure our customers are as assisted and protected as possible during any product repair, exchange, or return processes (also known as RMA process).
The RMA process will vary depending on the manufacturer. You will always call A1 first to report any such issue, and from there our team will advise and guide you thru the RMA process, and also be your advocate to act with strong resolve on your behalf. However, it is ultimately the manufacturer that will determine if the product in question qualifies for any such RMA process, as well as any potential re-stocking fees. Once a box has been opened, or any seals or wrapping have been removed will result in that equipment being ‘used’ equipment that can no longer be sold as ‘new’, and must now properly go through the RMA process.
Any equipment that is received dead on arrival ‘DOA’ should be reported as such to A1 within 3 calendar days of receipt to ensure all RMA benefits are well-received. Any return requests reported to A1 outside of 30 calendar days will not be considered for DOA replacement. After that the normal RMA process would apply.